Master’s Graduate · Open to Relocation

Operations and people coordination professional ready to grow into greater responsibility.

Alijah Mitchell combines a Master’s in Human Resource Management (4.0 GPA) with hands-on experience coordinating high-volume work and supporting people. Based in Bellingham, WA and open to relocating for the right long-term opportunity — especially in hospital, healthcare, or other supportive organizations with room to learn and advance.

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ykmalijah@gmail.com · (509) 833-7795 · LinkedIn
Alijah Mitchell

How I work

I focus on making complex work feel organized and reliable for the people who depend on it. Whether I’m managing a high volume of account requests or coordinating across departments, I prioritize clear communication, accurate follow-through, and making sure nothing important gets lost.

My Master’s in Human Resource Management strengthened my understanding of how people and organizations function. Combined with day-to-day experience supporting customers and internal teams, I bring both practical coordination skills and a people-first approach. I’m ready to apply that foundation in roles with clear growth potential, including paths toward greater responsibility or middle-management track positions.

I’m looking for a long-term career in a supportive environment — especially hospitals or organizations that invest in their people and offer room to learn and advance. Based in Bellingham, WA, I’m open to relocating for the right opportunity that provides stability, support, and a clear path forward.

Roles I’m focused on

I’m targeting positions where coordination, people support, and operational reliability matter — especially in hospitals and healthcare settings, or other organizations that offer strong support and clear room to grow. Open to relocating from Bellingham, WA for the right fit.

Hospital Operations Coordinator Patient Access / Scheduling Coordinator People Operations / HR Coordinator HR Generalist / People Partner (entry-to-mid) Operations Coordinator Customer Success / Account Coordinator Program or Project Coordinator Administrative Operations Specialist

What I bring

Coordination under volume

Keeping high-volume work organized and moving

Experienced managing portfolios of client accounts and requests, coordinating appointments and updates, and ensuring timely resolution while maintaining accurate records.

Reliable point of contact

Being the person people can depend on

Served as primary contact for customers and internal stakeholders — answering questions, scheduling, resolving issues, and following up so work doesn’t stall.

Cross-team execution

Connecting departments to finish the work

Regularly collaborated with Sales, Finance, Technical Support, Operations, and Implementation teams to move requests forward and reduce bottlenecks.

Process & people foundation

Master’s training plus practical improvement mindset

Formal education in Human Resource Management paired with Lean Six Sigma concepts and day-to-day experience improving how work flows and how people are supported.

Skills & tools

Core capabilities that transfer across operations, people, and customer-facing roles.

High-volume coordination Account & request management Scheduling & appointment coordination Customer & stakeholder communication Cross-functional collaboration Documentation & reporting Confidential records handling Process improvement (Lean Six Sigma) Microsoft 365 / productivity tools CRM & internal systems Prioritization under pressure People-focused support

Experience

Click any role to expand the full details.

Download PDF Resume

Account Manager

T-Mobile · Bellingham, WA
January 2022 – Present
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  • Managed a high-volume portfolio of client accounts, coordinating appointments, account updates, and service requests while maintaining accurate electronic records and ensuring timely resolution.
  • Acted as the primary point of contact for customers, resolving inquiries and complex issues through clear communication and consistent follow-up across phone, email, and internal systems.
  • Collaborated daily with Sales, Finance, Technical Support, Operations, and Implementation teams to move requests forward, reduce delays, and improve overall workflow.
  • Maintained detailed documentation and reports, processed service changes, and handled confidential customer information with high accuracy in a fast-paced environment.

Customer Service & Operations Associate

Yakima Tennis Club · Yakima, WA
June 2016 – June 2017
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  • Supported large-scale youth tennis tournaments (500+ attendees), coordinating event flow, member support, and facility operations to keep events running smoothly.
  • Delivered front-desk customer service, managed member inquiries, scheduled court reservations, and processed new member sign-ups.
  • Handled point-of-sale transactions and maintained facility organization and cleanliness throughout each shift.

Education & credentials

Master of Science, Human Resource Management

Capella University · 2023–2025

4.0 GPA · Strengthened understanding of people operations, organizational effectiveness, and supporting teams.

Bachelor of Science, Anthropology

Central Washington University · 2017–2021

Minor in Ethnic Studies · Honor Roll for Seven Quarters

Lean Six Sigma White Belt

Issued by T-Mobile · June 2024

Applied process-improvement concepts to reduce inefficiencies and improve how work flows.

Looking for long-term growth

Career-focused

Seeking a role with clear opportunity to advance, take on more responsibility, and contribute over time.

At a glance

4.0

GPA in Master’s program

Master’s

Human Resource Management

High-volume

Account coordination experience

Long-term

Ready to grow in the right role

Let’s talk about the right fit

Open to conversations about operations, people coordination, customer success, or administrative roles with growth potential.

Direct contact

✉️ ykmalijah@gmail.com 📞 (509) 833-7795 🔗 LinkedIn Profile

Based in Bellingham, WA and open to relocating. I’m especially interested in hospital, healthcare, or other supportive organizations that offer stability, room to learn, and a clear path toward greater responsibility.

Or email ykmalijah@gmail.com directly.